FAQs
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Wholesale Aesthetic Supplies FAQs for UK Clinics and Practitioners
IGO Aesthetics supplies professional aesthetic products to qualified practitioners, clinics, medical spas, beauty salons and training academies across the UK. Our wholesale range includes dermal fillers, skin boosters, polynucleotides, mesotherapy products, professional chemical peels, eye-area products, collagen stimulators, fat-dissolving products, hair and scalp treatments, and clinic essentials.
Use these frequently asked questions to learn more about IGO Aesthetics, opening a wholesale account, ordering professional aesthetic supplies, UK delivery, returns and the products available through our online store.
Products intended for professional use must only be selected and used by appropriately qualified, trained and insured practitioners. Always follow the manufacturer’s instructions, storage requirements and applicable professional guidance.
About IGO Aesthetics
1. What is IGO Aesthetics?
IGO Aesthetics is a UK-based B2B supplier of professional aesthetic and beauty products. We provide clinics, qualified practitioners, medical professionals, advanced beauty salons and training academies with access to a carefully selected range of professional aesthetic supplies.
Our aim is to give aesthetics businesses a dependable way to source authentic products, manage clinic stock and order essential supplies online.
2. Who can purchase products from IGO Aesthetics?
IGO Aesthetics primarily supplies verified businesses and qualified professionals working in the UK aesthetics and beauty industry. Eligible customers can include aesthetic clinics, medical spas, qualified and insured practitioners, advanced beauty salons, prescribers, training academies and educators.
Access to individual products may depend on the customer’s qualifications, insurance and professional scope of practice.
3. Where is IGO Aesthetics based?
IGO Aesthetics Ltd is based at 14B King Street, Alfreton, Derbyshire, DE55 7AG. The business supplies professional aesthetic products to customers throughout the United Kingdom.
Orders should be placed through the website unless another arrangement has been agreed with the IGO Aesthetics team.
4. When was IGO Aesthetics established?
IGO Aesthetics was founded in 2022 with the goal of connecting UK aesthetics professionals with reliable, high-quality products. The company focuses on authenticity, service, responsible sourcing and supporting clinics with a dependable wholesale supply chain.
Learn more about the business on the About IGO Aesthetics page.
5. Are IGO Aesthetics products genuine?
IGO Aesthetics states that its products are genuine and responsibly sourced through official manufacturers and authorised distribution channels. Product packaging should arrive sealed and include the relevant batch, lot and expiry information supplied by the manufacturer.
Practitioners should inspect every product before use and contact IGO Aesthetics immediately if packaging, seals or product information appear damaged or incomplete.
6. Does IGO Aesthetics provide product training?
IGO Aesthetics is a product supplier and does not replace accredited clinical or practical training. Professional-use products must only be used by practitioners who already hold the appropriate qualifications, training, insurance and experience.
The team can help with product specifications, pack sizes, stock questions and ordering information, but it cannot provide individual treatment protocols or clinical instructions.
7. How can I contact IGO Aesthetics?
Customers can contact the UK-based support team through the IGO Aesthetics contact page. Customer service is normally available Monday to Friday, from 9:00am to 5:00pm, excluding UK bank holidays.
When contacting the team about an existing purchase, include your order number and the email address used to place the order.
Wholesale Accounts, Ordering and Payments
8. How do I open an IGO Aesthetics wholesale account?
Complete the online trade-account registration process and provide the requested business and professional information. The IGO Aesthetics team will review the application and may request supporting evidence before approving access.
Once approved, customers can log in to view applicable trade pricing and order professional aesthetic supplies online.
9. What documents may be required for a trade account?
Applicants may be asked to provide evidence of their business, professional qualifications and current insurance. The exact documents required can depend on the products the customer wants to purchase and their professional role.
Providing complete and accurate information helps the verification process proceed more efficiently.
10. Why does IGO Aesthetics verify professional customers?
Verification helps ensure that professional-use and restricted products are supplied only to appropriately qualified customers. It also supports responsible distribution and helps IGO Aesthetics meet relevant manufacturer, insurance and regulatory requirements.
Approval of a general trade account does not automatically establish eligibility for every product.
11. What are the benefits of an IGO Aesthetics trade account?
Approved trade customers may benefit from competitive pricing, volume discounts, priority access to selected stock, order-history management, VAT documentation and dedicated account support.
Benefits can vary by product, quantity and account status. Visit the wholesale aesthetic supplies page for current information.
12. Is there a minimum wholesale order quantity?
Some products may have a minimum order quantity or quantity threshold for the best wholesale price. Applicable quantities and pricing should be shown on the relevant product page or within the customer’s approved account.
IGO Aesthetics aims to support both growing practitioners and established multi-location clinics, so minimums can vary across the catalogue.
13. How do I place an order for professional aesthetic supplies?
Browse the online catalogue, select the required products and quantities, and proceed through the secure checkout. Customers should sign in before ordering so that the website can display any applicable trade pricing and account benefits.
Review product names, strengths, pack sizes, quantities and the delivery address carefully before completing payment.
14. Which payment methods does IGO Aesthetics accept?
The website accepts major payment cards and supported digital payment methods displayed during checkout. The exact options available can depend on the customer’s device and checkout location.
Approved trade customers may also have access to invoicing arrangements. Contact IGO Aesthetics before ordering if your business requires a particular payment or invoicing method.
15. Can I amend, cancel or increase an order after placing it?
Contact customer support immediately if an order needs to be changed or cancelled. Orders are processed quickly, so changes cannot be guaranteed once picking, packing or dispatch has begun.
For bespoke bulk purchases or unusually large quantities, contact the sales team before ordering so availability, pricing and delivery can be confirmed.
Delivery, Tracking, Returns and Refunds
16. Does IGO Aesthetics deliver throughout the UK?
Yes. IGO Aesthetics delivers professional aesthetic supplies to addresses throughout the United Kingdom. Customers should provide a complete and accurate delivery address and ensure someone is available to receive the parcel where required.
Additional delivery time may be needed for remote destinations.
17. Does IGO Aesthetics offer international delivery?
IGO Aesthetics’ published delivery information currently states that orders are shipped only to UK addresses. International delivery is not presently available.
Customers should consult the delivery information page before ordering because available destinations may change.
18. What UK delivery options are available?
The currently published options include Royal Mail Tracked 24 at £6.95 and Express Next Day Delivery at £9.95. Royal Mail Tracked 24 typically arrives on the next working day but is not guaranteed, while the express service is described as guaranteed for the next working day when ordered before the qualifying cut-off.
Delivery services and prices can change, so the options and charges displayed at checkout should be treated as final.
19. Does IGO Aesthetics offer next-working-day delivery?
Yes. Express Next Day Delivery is available for qualifying UK orders placed before 1:00pm on a working day. “Next day” means the next working day and does not normally include weekends or UK bank holidays.
Customers with time-sensitive appointments should select the express service rather than relying on a non-guaranteed postal estimate.
20. What is the same-day dispatch cut-off?
Orders placed before 1:00pm, Monday to Friday, are normally processed and dispatched on the same working day. Orders placed after 1:00pm will usually be dispatched on the next working day.
Dispatch can be affected by payment checks, account verification, address queries, stock issues or circumstances outside the company’s control.
21. Are orders dispatched at weekends or on bank holidays?
No. The warehouse operates on working days, Monday to Friday, excluding UK bank holidays. Orders placed during a weekend or bank holiday are normally processed on the next working day.
Customers should account for non-working days when ordering stock for scheduled clinic appointments.
22. How can I track my order?
IGO Aesthetics sends a dispatch email containing a tracking number and a link to the carrier’s tracking service. Tracking may take a short time to update after the parcel has been collected.
Check the email address used at checkout, including the spam or junk folder, if the dispatch message is not visible.
23. Is a signature required for delivery?
A signature is typically required to protect professional stock and confirm receipt. Parcels are not normally authorised to be left unattended in a designated safe place.
Select a secure delivery address where an authorised person can receive the order during normal delivery hours.
24. What happens if I miss my delivery?
The carrier should provide instructions for rearranging delivery or collecting the parcel from a local depot or collection point. Follow the information shown on the tracking page or calling card.
IGO Aesthetics cannot guarantee that a missed parcel will be redelivered on the same day.
25. What should I do if my order is delayed or appears lost?
For Royal Mail Tracked 24, allow up to three working days before reporting the parcel as delayed. For Express Next Day Delivery, contact IGO Aesthetics if the parcel has not arrived by the end of the expected working day.
Provide your order number and tracking details so the support team can investigate with the carrier.
26. Are orders sent in discreet packaging, and is collection available?
Orders are sent in plain, unbranded packaging to protect customer privacy and the security of the contents. The published delivery policy currently states that Click & Collect is not available and that orders must be placed online for delivery.
Consult the delivery page or contact the team if you need to confirm whether collection arrangements have changed.
27. What is the IGO Aesthetics returns and refunds process?
The website currently states that unopened items may be returned within 14 days, subject to the full returns policy. Products must be unused, unopened and in their original sealed packaging. Hygiene-sensitive, temperature-sensitive, opened, used or otherwise excluded professional products may not be eligible for return.
If an item arrives damaged, faulty or incorrect, contact IGO Aesthetics immediately and retain the product and packaging. Photographs may be required. Approved refunds are normally returned to the original payment method after the goods have been received and inspected; bank processing times can vary.
Professional Aesthetic Products Stocked
28. What types of professional aesthetic products does IGO Aesthetics stock?
The range includes dermal fillers, skin boosters, polynucleotides, fat-dissolving products, mesotherapy products, chemical peels, eye-area products, collagen stimulators, hair and scalp products, and clinic supplies.
Product availability changes, so customers should check the relevant collection or shop all aesthetic supplies.
29. Does IGO Aesthetics sell wholesale dermal fillers?
Yes. IGO Aesthetics stocks professional dermal fillers for qualified practitioners and clinics. The collection includes hyaluronic acid filler products in different formulations, consistencies and pack sizes.
Practitioners must choose a product that is appropriate for their qualifications, intended treatment and the manufacturer’s authorised instructions. Product listings should be checked for current brand, formulation and pack details.
30. Can clinics buy skin boosters wholesale?
Yes. The professional skin-booster range includes products intended for practitioner-led skin-quality, hydration and biorevitalisation protocols. Available brands and formulations can include hyaluronic acid and amino-acid-based products, among other professional formulations.
Clinics should compare ingredients, pack sizes, treatment indications and manufacturer documentation before purchasing.
31. What is the difference between a skin booster and a dermal filler?
Dermal fillers are generally selected to provide targeted volume, structure or contour, while skin boosters are generally selected as part of protocols focused on hydration and overall skin quality. Formulations and authorised uses differ considerably between individual products.
The terms should not be treated as interchangeable. Qualified practitioners must base product selection on their training, client assessment and the manufacturer’s instructions.
32. Does IGO Aesthetics stock polynucleotide products?
Yes. IGO Aesthetics stocks professional PN and PDRN products within its polynucleotide collection. These products are commonly selected by qualified practitioners for professional skin-rejuvenation and eye-area protocols.
Concentration, ingredients, delivery format and intended areas can vary. Review the individual product page and manufacturer documentation before ordering.
33. Are fat-dissolving products available for wholesale purchase?
Yes. The wholesale range includes professional fat-dissolving products from several brands and in different pack formats. These products are intended only for practitioners with suitable training, insurance and a clear understanding of the product’s permitted use.
IGO Aesthetics supplies the products but does not provide treatment protocols or confirm their suitability for an individual client.
34. What mesotherapy products does IGO Aesthetics supply?
The mesotherapy collection includes professional formulations for face, skin and scalp protocols. Depending on current availability, the range may include microneedling serums, skin-focused solutions, hair and scalp products, exosome products and other specialist formulations.
Check whether a product is intended for topical, microneedling, mesotherapy or another professional application before purchasing. Never assume that products with similar packaging have the same authorised method of use.
35. Does IGO Aesthetics sell professional chemical peels?
Yes. IGO Aesthetics stocks professional chemical-peel products for trained practitioners and clinics. The range can include products developed for concerns such as pigmentation, uneven-looking skin, texture and professional resurfacing protocols.
Peel strengths, active ingredients, contraindications and application instructions vary significantly. Only use a peel after completing suitable training and reviewing its official instructions.
36. What professional eye-area products are available?
The eye-products collection includes specialist products designed for practitioner-led periorbital and under-eye protocols. Depending on availability, this can include eye-area skin boosters and polynucleotide products.
Because the eye area requires specialist knowledge, customers should confirm that their qualifications and insurance cover the intended product and procedure.
37. Does IGO Aesthetics stock collagen stimulators?
Yes. IGO Aesthetics has a professional collection labelled Collagen Stimulators (PPLA). The category contains products associated with professional regeneration, hydration, bio-remodelling and skin-renewal protocols.
Product composition and mode of use differ, so practitioners should rely on the individual manufacturer’s documentation rather than the general collection name.
38. Are professional hair, scalp and exosome products available?
Yes. IGO Aesthetics stocks professional hair and scalp products, including a dedicated exosome hair-treatment collection. The range is designed for qualified practitioners offering professional scalp and hair-focused services.
Before ordering, confirm the product’s intended application method, storage conditions and compatibility with the practitioner’s training and insured treatments.
39. Which aesthetic product brands does IGO Aesthetics stock?
The catalogue features products from brands such as Lumifil, Lemon Bottle, Kairax, Jalupro, Hyalmass, Revolax, Luxia and other professional aesthetic ranges. Brands, products and pack sizes may change as new stock becomes available.
Use the website’s brand collections or search function to confirm current availability rather than relying on a previous order or saved product list.
Product Selection, Storage and Professional Use
40. How should I choose the right aesthetic product for my clinic?
Compare the product formulation, ingredients, concentration, viscosity where relevant, pack size, intended professional use, storage requirements and manufacturer instructions. Also consider whether your qualifications, training and insurance cover the product and proposed procedure.
IGO Aesthetics can clarify listed specifications and stock information, but the qualified practitioner remains responsible for clinical product selection.
41. How should professional aesthetic products be stored and recorded?
Always follow the storage temperature, handling and light-exposure instructions supplied by the manufacturer. Do not refrigerate, freeze or expose a product to heat unless the manufacturer specifically instructs you to do so.
On receipt, inspect the seal, packaging, expiry date and batch or lot number. Clinics should retain appropriate purchase and batch records to support stock control, client documentation and product traceability.
42. Can members of the public buy or use these aesthetic products?
IGO Aesthetics is a B2B supplier serving verified aesthetics professionals and organisations. Professional-use products are not intended for untrained consumers or self-administration.
Individual product access may be restricted according to qualifications, insurance, manufacturer requirements and applicable UK rules. Creating an account does not override these requirements.
Still Have a Question?
If you need help with an order, trade-account application, product specification, delivery or return, contact the IGO Aesthetics team through the contact page.
For clinical suitability, treatment planning or application guidance, consult the product manufacturer and an appropriately qualified trainer or clinical professional.
