FAQs

Welcome to the IGO Aesthetics FAQ page. We’ve gathered answers to our most common questions to help you find the information you need quickly. If your query isn’t answered here, please don't hesitate to get in touch with our team.

About IGO Aesthetics

+ What is IGO Aesthetics?
IGO Aesthetics is a UK-based wholesale distributor of professional aesthetic beauty supplies. We provide high-quality, authentic products to registered clinics, qualified practitioners, and aesthetic training academies across the United Kingdom. Our goal is to be a trusted partner for your business.

+ Who can purchase from IGO Aesthetics?
Our products are intended for professional use only. To purchase, you must be a registered business or a qualified and insured professional within the aesthetics industry. We verify all accounts to ensure compliance.

Products & Authenticity

+ Are your products genuine?
Yes. We guarantee that 100% of our products are authentic and sourced directly from official manufacturers and authorised distributors. We are committed to supplying only genuine, safe, and effective aesthetic clinic supplies.

+ Do you offer training on how to use the products?
As a distributor, we do not provide training on product application or treatment protocols. All products should only be used by qualified professionals who have received the appropriate training on their use.

+ How do I know which products are right for my clinic?
We offer a wide range of professional beauty products to suit various treatments. While we can provide information on product specifications, the responsibility for choosing the correct product lies with the qualified practitioner based on their training and client needs. You can [browse our products] for detailed descriptions.

Ordering & Payments

+ How do I place an order?
The easiest way to order is through our website. Once you have an approved trade account, simply log in, add your desired items to the cart, and proceed to our secure checkout.

+ What payment methods do you accept?
We accept all major credit and debit cards for online payments. Our payment gateway is fully secure to protect your information. Approved wholesale accounts may have access to other payment options; please [contact us] for details.

+ Can I change or cancel my order once it's placed?
If you need to change or cancel an order, please contact our support team immediately. We dispatch orders quickly, so we cannot guarantee changes can be made once an order is processed.

Shipping & Delivery

+ Do you ship across the UK?
Yes, we deliver to all regions of the United Kingdom. Please ensure your delivery address is correct at checkout.

+ How long does delivery take?
We prioritise the dispatch of all orders to get your supplies to you promptly. General delivery timelines are provided at checkout. While we aim to meet these estimates, they are not guaranteed.

+ How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email containing tracking information. You can use this to monitor the progress of your delivery.

Returns & Refunds

+ What is your returns policy?
For hygiene and safety reasons, we can only accept returns for items that are unopened, unused, and in their original, sealed packaging. Returns must be initiated within a specific period after delivery. Please see our full Returns Policy page for details.

+ What should I do if my order arrives damaged or is incorrect?
If you receive a damaged, faulty, or incorrect item, please contact our customer support team immediately. We will require details and may ask for photographic evidence to help us resolve the issue quickly by arranging a replacement or refund.

+ How long do refunds take?
Once a return has been received and inspected at our warehouse, we will process your refund. The funds are typically returned to your original payment method, and the timing can vary depending on your bank.

Wholesale & Trade Accounts

+ How do I open a wholesale account?
You can apply by completing the registration form on our website. You will need to provide details of your business and professional qualifications. [Create a trade account] to get started.

+ Why do you need to verify my account?
Verification is a crucial step to ensure we comply with industry regulations and supply professional-use-only products to qualified practitioners. This helps maintain safety and integrity within the aesthetics industry.

+ Can I see prices without a trade account?
Our best trade pricing and volume discounts are exclusively available to approved and logged-in wholesale account holders.

Account & Security

+ I’ve forgotten my password. What do I do?
If you have forgotten your password, click the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset it securely.

+ Is my personal information safe?
Absolutely. We take data protection very seriously. Your personal and business information is stored securely and is only used to process your orders and manage your account in line with our Privacy Policy.

Compliance & Professional-Only Items

+ Why are some products restricted?
Certain products are restricted based on UK regulations and manufacturer requirements. Access may be limited to practitioners with specific medical qualifications. This is to ensure patient safety and legal compliance.

+ Do I need to provide my qualification certificates?
Yes, during the trade account application process, we will ask for proof of your professional qualifications and insurance. This is a standard requirement for purchasing professional aesthetic supplies.

Support & Contact

+ How can I contact customer service?
Our UK-based team is here to help. You can reach us via the details on our [Contact Us] page. We aim to respond to all enquiries within one business day.

+ What are your opening hours?
Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM, excluding bank holidays.